Residential Treatment Program for Dispatchers
They never see the fire, but they feel the heat of every call. Who answers the 911 for the Answerers? At Chateau Health & Wellness, we provide confidential, trauma-informed treatment designed for 911 dispatchers and telecommunicators.
✓ Licensed Treatment Facility
✓ Insurance Accepted
Why Dispatchers Needs Specialized Care
911 dispatchers are the invisible first responders absorbing vicarious trauma daily. This chronic exposure demands specialized care: up to 29% of dispatchers meet criteria for PTSD, 59% report burnout, and a disturbing 21% report suicidal ideation due to work stress. Standard mental health support often fails to address the unique Secondary Traumatic Stress and hypervigilance inherent to the headset. Our residential treatment offers confidential, specialized, peer-supported healing for these occupational wounds.
Understanding Your Unique Stressors
Exposure to violent crimes and traumatic events
The emotional labor spent managing calls
Hypervigilance and constant alertness
High-stress decision making under pressure
PTSD with cumulative trauma exposure
Lack of support in first responder wellness efforts
• PTSD & Trauma
Up to 29% of 911 dispatchers meet the clinical criteria for Post-Traumatic Stress Disorder (PTSD), a rate dramatically higher than the general population.
• Depression & Burnout:
A number of dispatchers report emotional distress. Some studies have shown 59% reporting burnout and nearly 24% suffering from depressive symptoms.
• Substance Use:
Studies suggest dispatchers are at risk for maladaptive coping, with up to 10% reporting substance abuse and facing high rates of hazardous drinking.
• Depression & Anxiety:
911 Dispatchers experience increase rates of depression and anxiety resulting from the constant exposure to human suffering and tragedy.
• Auditory Flashbacks:
Traumatic calls can lead to auditory flashbacks, where the trauma plays back in their minds long after the event has unfolded.
• Cynicism & Isolation:
Dispatchers frequently experience Secondary Traumatic Stress and isolation, often reporting lower levels of happiness and high rates of compassion fatigue.
Mental Health and Wellness Challenges in Dispatchers
How Chateau Support Dispatchers
Chateau Health and Wellness offers a confidential, residential trauma and mental health recovery program designed specifically for 911 Dispatchers and Telecommunicators. Our services are provided outside of departmental, employer, or worker's comp systems to protect your certification and career. We address deep occupational wounds like PTSD, Secondary Traumatic Stress, and burnout using trauma-informed therapies like EMDR, CBT, and Brainspotting. Our care integrates vital peer support with fellow first responders and provides personalized aftercare planning and resilience training for lasting mental fortitude and a sustainable career.
Call us at (801) 877-1272 to begin your journey to healing.
Specialized Care and Clinicians
We understand the unique challenges faced by 911 dispatchers and provide specialized care in a confidential, professional environment.
Private Facility
Confidential treatment environment away from public scrutiny with complete privacy protection.
Trauma-Informed Clinicians
Licensed therapists specialized in first responder trauma and cultural competency.
Peer Support
Connect with fellow 911 dispatchers who understand your experiences and challenges.
Our Treatment Approach
At Chateau Health and Wellness, our specialized treatment approach for 911 Dispatchers and Telecommunicators focuses on two key areas: Trauma-Informed Healing and Burnout & Resilience Restoration. The Trauma-Informed Healing component utilizes evidence-based modalities like EMDR, CBT, and Brainspotting to directly treat occupational injuries such as PTSD, Secondary Traumatic Stress, and chronic anxiety, delivered by clinicians who understand emergency communications culture. The Burnout & Resilience Restoration component integrates essential peer support with fellow first responders and provides tailored resilience training and aftercare planning to ensure sustained well-being and a lasting career in public safety.
Call us at (801) 877-1272 to begin your journey to healing.
Comprehensive Aftercare & Ongoing Support
Your recovery journey continues with personalized aftercare planning and ongoing support systems.
Trauma-Informed Healing and Resilience Restoration
• Targeted Trauma Care: We use evidence-based modalities like EMDR, CBT, and Brainspotting to directly treat occupational injuries, including PTSD and Secondary Traumatic Stress.
• Peer Support: Integrate essential peer support sessions with other first responders to share lived experience and reduce isolation.
• Resilience Building: Provide specialized Return-to-Work Planning and aftercare support for safe, lasting recovery and career sustainability.
Family & Community Integration
• Family Counseling: Offer support to spouses, dependents, and family units to help them understand occupational challenges and heal relational strain.
• Community Connection: Ensure seamless transition post-residence by facilitating access to the Alumni Network and resources for ongoing peer-led support and community connection.
• System Navigation: Provide direct support and advocacy to help dispatchers and their families effectively navigate EAP (Employee Assistance Programs), worker's compensation, and other essential departmental systems.
What to Expect in Our Program
Integrated approach addressing both mental health conditions and substance use disorders simultaneously.
Holistic approach addressing physical, emotional, social, intellectual, spiritual, and occupational wellness.
Call us at (435) 222-5225 to begin your journey to healing.
Why Choose Chateau Health & Wellness?
• Private, Confidential Setting: Treatment is conducted entirely off-system to guarantee anonymity and protect your certification and employer standing.
• Clinical Excellence: We are Joint Commission accredited, ensuring our program meets the highest standards for safety and comprehensive care.
• Expertise in Communications Trauma: Our clinicians are extensively trained to address vicarious trauma and the specific psychological burden of the headset culture.
• Trusted Peer Community: Highly recommended by 911 telecommunicators nationwide for specialized treatment focused on mental fortitude and long-term recovery.
Additional Resources & Services
Beyond residential treatment, we offer comprehensive resources to support your ongoing wellness and resilience.
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FOP Vetted & Approved
We are one of the few treatment programs across the nation that is vetted & approved by the Fraternal Order of Police.
Frequently Ask Questions:
•Will my department find out I’m in treatment?
No. We maintain strict confidentiality and do not report to agencies, employers, or certification boards, protecting your privacy and career.
• Do you offer group therapy with other 911 dispatchers?
Yes. Our specialized peer support groups bring together dispatchers and other first responders to share experiences and support each other under professional, trauma-informed guidance.
• How does the program involve and support a dispatcher's family?
Family Counseling and Support Groups are included as part of the comprehensive aftercare. This support assisting spouses, dependents, and family units to heal together by providing tools to cope with shared stress, vicarious trauma, and relational strain.
• How do you treat the nightmares and insomnia caused by high-stress calls?
We provide evidence-based sleep interventions such as CBT-I (Cognitive Behavioral Therapy for Insomnia), relaxation training, and medication management when clinically needed, specifically targeting hypervigilance and sleep disruption.
We Accept Insurance
Substance Use Diagnosis Not Required
Chateau Accepts State Worker's Compensation
We do not accept Medicaid or Medicare
