Admission Process
The fastest way to get in touch is to call our admissions department at (801) 877-1272 or to email us at admissions@chateaurecovery.com
If you are unable to call us, please fill out the form above or chat with us on the corner or the page to submit a confidential message.
Getting In Touch
Admissions are made on an individualized basis. Your unique needs, concerns, and treatment goals are thoroughly reviewed
​
There are a few general criteria that all prospective residents must meet in order to receive care, including:
-
Ages 26 or older*​
-
Able to perform daily activities
-
Demonstrate a willingness to participate in treatment
*​Those under this age require strict screening for exception eligibility.
Admissions Criteria
In order for us to be able to provide you with the quickest and most efficient admissions process possible, have the following information ready:
​
Presenting concerns
Substance abuse history
Medical history
Social history
Past treatment history
Current medications list
Available Info
Chateau may not be a fit for individuals with:
Violent or harmful behavior history
Advanced medical needs
Refusal to follow medical advice
Sexual predatory behavior or registered sex offenders
Unmanaged eating disorders
Active psychosis, mania, or severe group disruptions
Antisocial or Narcissistic Personality Disorders
Chronic pain requiring narcotics or specialized care
Developmental delays (IQ below 80)
Suicidal ideation with an active plan
​
​
What We Don't Treat
A Detailed Look
Because our treatment programs are customized to meet your needs, the cost may vary. Factors that influence the cost:
​
-
Length of Stay
-
Detoxification & Stabilization
-
Insurance Coverage
-
Accommodations
For more information about our treatment costs, contact Admissions.
Cost & Insurance
Chateau Recovery provides semi-private rooms (two residents per room) with full beds and amenities. Our experience and outcomes research demonstrate that residents have a fuller, richer experience when they have a roommate.
A private room may be available, based on clinical and financial needs.
Accommodations
Residents start the day with meditation or yoga, followed by breakfast. The morning includes educational groups, individual therapy, or community meetings.
Afternoons focus on specialty groups, family programs, and doctor consultations as needed. Evenings include lectures, counseling, and therapeutic activities like EMDR, acupuncture, and fitness.
A Day at Chateau
All clients are required to adhere to financial, clinical, behavioral, and medical agreements. This includes timely payment, active participation in therapy, respectful behavior toward staff and peers, and compliance with medical recommendations. Clients must also commit to program guidelines to ensure a safe, supportive, and effective treatment environment.
Client Expectations
Treatment Frequently Asked Questions
Chateau Health & Wellness treats adults 26 and older. We provide residential treatment for trauma and PTSD, mental health conditions, substance use, and co-occurring disorders. You do not need a first responder or military background to come here. We treat adults from every profession, and we admit clients from across the country. On your first call we will talk through your situation and help you decide whether residential care is the right level of support.
Call our admissions team at (801) 877-1272. The first conversation is confidential and there is no obligation. We will ask what has been happening, what you have already tried, and what kind of support you are looking for. From there we verify your insurance or funding and tell you honestly whether Chateau is the right fit.
Have your insurance card, a general sense of your treatment history, and a list of any current medications. If you do not have those details in front of you, call anyway. We can start the conversation and gather the rest later. Nothing on this list is required before you reach out.
Yes. Chateau accepts most major insurance plans and TRICARE. We work with Blue Cross Blue Shield, UnitedHealthcare, UMR, Cigna, Aetna, MODA Health, Medica, Health Partners, and Pacific Source, among others. We do not accept Medicaid or Medicare. Coverage varies from plan to plan, so call us and we will verify your specific benefits and explain what treatment will actually cost before you commit to anything.
Yes. Chateau accepts workers' compensation, and no substance use diagnosis is required to qualify. This is a common funding route for first responders and other workers whose condition is connected to what they have encountered on the job. We work with carriers and case managers regularly, and we can walk you through what the process involves.
Your treatment is protected by HIPAA and by 42 CFR Part 2, the federal rule covering substance use treatment records. That rule is stricter than standard medical privacy. We do not share information with your department or employer without your written authorization. There are narrow legal exceptions, and if you fund treatment through workers' compensation or an EAP, some information necessarily goes to that carrier or program. We will explain exactly what is shared and what is not before you commit to anything.
Yes. Chateau provides medically supervised detox with clinical staff on site for clients who need supervised withdrawal before beginning residential treatment. Detox is not a standalone program here. It is the first stage of one continuous plan, so you do not have to transfer to another facility to continue your care.
Yes. Chateau specializes in dual diagnosis, which means treating co-occurring mental health and substance use conditions together rather than one after the other. For most people the two are connected, and treating only one tends to leave the other in place. Your treatment plan addresses both from the first day.
Because who you are in treatment alongside makes a real difference. Adults 26 and older are usually facing different circumstances than someone in their late teens or early twenties, including careers, marriages, children, and long service records. Keeping the program age banded means group work stays relevant, and you are doing this work beside peers in a similar phase of life.
Yes. Chateau admits clients from across the country. We are located in Oakley, Utah, about an hour from Salt Lake City International Airport, and our admissions team helps coordinate travel. Many clients choose Chateau specifically because it is away from home, since distance from familiar people and routines is often part of what makes residential treatment work.
Yes. Chateau Health & Wellness is accredited by The Joint Commission, which requires an in-depth review against national standards for safety and quality of care. We are also a recognized wellness provider with the Fraternal Order of Police.
Chateau is a 56-bed facility, and we divide clients into small dedicated groups rather than treating everyone as one large population. Within those groups we maintain a 1:4 staff-to-client ratio. That structure exists for a specific reason. In a larger or less structured program, it is possible for someone to fade into the background and never get the attention they came for. Small dedicated groups make that far less likely, and they mean the people working with you actually know your name, your history, and what you are working toward.
Days follow a consistent structure of individual therapy, group work, and experiential and physical activity, with time built in for rest.
Chateau is a residential treatment program, not a hospital or a psychiatric inpatient unit, so there are situations where we are not the right setting. We are generally not able to admit someone who needs ongoing medical care beyond what a residential facility can provide, who requires inpatient psychiatric stabilization, or who is not medically stable enough for residential care at the time of admission. We are also not an emergency or crisis service.
If you are in immediate danger or thinking about harming yourself, call or text 988 to reach the Suicide and Crisis Lifeline, or call 911. Veterans can press 1 after dialing 988.
If Chateau is not the right fit, we will tell you on that first call and help you find a program that is. There is no cost and no obligation for that conversation.
No. Chateau treats any adult 26 and older, whether or not you work in public safety. First responders make up a large share of the people we care for, and we have built genuine depth around that work, but you do not need a badge, a uniform, or a service record to be admitted here. We also provide specialized care for active-duty military and veterans. Many of our clients arrive with no connection to first response or the military at all, and they receive the same individualized treatment for trauma, PTSD, mental health conditions, substance use, and co-occurring disorders.
Staying in Touch During Treatment
The Importance of Keeping Connected
We understand that when an individual is struggling with an addiction or behavioral health disorder, their family members, including significant others, are considerably affected as well.
For this reason, and to ensure the overall success of our residents, we believe that family involvement is critical to the recovery process.
How To Contact Your Loved One
Mailing Address
Attn: Patient Name
PO Box 280
Oakley, UT 84055
Please Note: Chateau screens all incoming letters, packages, etc. for security and safety reasons.
Insurance and Workers Compensation Accepted
Chateau Health & Wellness accepts insurance and workers compensation. No substance use diagnosis is required.